Delivery and Refund Terms

QEMSY is a multi-tenant enterprise software service delivered over the cloud (SaaS). What is purchased is the right to access the paid-plan features of the QEMSY platform for the selected subscription period. No physical product is sold; there is no shipping, freight or hand delivery of any kind.

• Under normal conditions delivery is instant (a few seconds to a few minutes).
• In case of a technical delay caused by the payment provider or infrastructure, access is opened within 24 hours at the latest.
• Access is provided through the organization account (Company ID) specified at registration; no delivery address is required.
• Payment confirmation and period details are sent to the organization administrator's e-mail address.

Because the service is provided entirely electronically, there is no shipping fee, delivery fee or freight cost. Concepts such as courier company, delivery time (days) or delivery region do not apply to QEMSY.

If payment has been received but access to the service is not opened within 24 hours, the Organization notifies contact@wsptekno.com. If the problem cannot be resolved technically, the full amount paid is refunded using the method in Article 7.

• The Organization may cancel its subscription at any time. Cancellation requests are sent to contact@wsptekno.com.
• Since there is no automatic renewal, even with no further action the service automatically leaves the paid plan at the end of the period (see Terms of Use Article 5).
• Upon cancellation, all data belonging to the Organization is permanently deleted; this action is irreversible.

• After 14 days: the amount paid for that period is not refunded; the Organization may continue using the service until the end of the period.
• Service fault: if it is established that the service could not be provided for a reason attributable to QEMSY, the fee for the unusable period is refunded regardless of the 14-day window.
• No pro-rata daily refund is applied for partial-period use; a refund is either the full amount (within 14 days) or, in case of service fault, the fee for the unusable period.

For cancellation and refund requests, e-mail contact@wsptekno.com stating your organization name and payment date. Requests are answered as soon as possible; for full contact details see the Contact page.

For each payment, an electronic invoice is issued based on the billing information entered by the Organization at checkout and sent to the administrator's e-mail address. Any error in the billing information should be reported to contact@wsptekno.com as soon as possible after payment.